Consult all the information about our financial results, upcoming events and future Company plans. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries Luxottica has always been committed to enabling people to enjoy the beauty of life in all its forms: the beauty of the world that surrounds us and the beauty of always looking ahead, seeing a better future, empowered by the best glasses. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … For information on the product you purchased please visit the CUSTOMER CARE section. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Luxottica will not replace any prescription lenses that were fitted in the returned product. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. if you have had close recent contact with someone who has coronavirus, you must self-isolate if NHS Test and Trace advises you to do so if you are … Glasses. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered  by such consumer protection laws and regulations. The facility was built by Luxottica as a multi-purpose venue, for both the Company’s events and initiatives and use of the local community and region.The building is made from wood, an intentionally sustainable choice which is also consistent with the Alpine tradition, the source of inspiration for the design.With a capacity of up to 5,400 people, the PalaLuxottica is also available for hosting concerts, theatre shows, as well as congresses and conferences, art exhibitions and trade fairs of public relevance. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Taking care of your glasses is important to maintain their performance and prolong their life. Viper Polarized Sunglasses. You can follow the question or vote as helpful, but you cannot reply to this thread. This section is dedicated to Luxottica's investors. The next best way to talk to their customer support team, according to other Luxottica customers, is by telling GetHuman about your issue above and letting us find somebody to help you. If you were in charge, what would you do to make Luxottica a better place to work? Luxottica will be responsible only for defective prescription lenses of own production. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Asked 18 September 2020 Be kind, Treat your staff better and your staff will be more loyal to you, When you work at a company and you see so many people hired and fired it is very unnerving, the attitude of the company needs to change from your lucky to have a job to we respect the hard work you do - 沪ICP备10214716号-9. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Thank You. Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Contact Luxottica customer service. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a For other Countries please refer to your retailer. Register to our newsletter. How do I Contact Luxottica? You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. We are not able to provide EyeMed benefits at the moment. GetHuman features available: Current hold time. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. Email Address. Do not hesitate to contact Ray-Ban Customer Care if you need further information. Do you need a replacement part for your eyewear? Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Remind me when call center opens. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. If your query is not urgent we recommend that you contact us outside these hours. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Send sales enquiry: Customer support. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. After this time, the order will be handled by our systems and cancellation will not be available anymore. Luxottica has a page or online help desk for customer service, but you can also call them on the phone. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. tanning beds). Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far  stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. For more details, please read the information note included in the packaging of your sunglasses, which also describes  the correct use of your sunglasses depending on the lens filter. Already Luxottica client, but without an account to access the site Not yet Luxottica client, would like to be contacted from a salesperson Field empty or not valid For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. Luxottica has been working aggressively in its global fight … Honeycomb North, Honeycomb, Pro tips & talking points. Contact our sales team for all sales related queries. BINGaDING. Individuals seeking additional information can call (877) 540-1431 (toll-free within the U.S. and Canada) or 1-629-221-3530 (toll rates and/or international dialing codes may be applicable) Monday through Friday 8:00 am to 5:30 pm Central … Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. For further information we invite you to visit the section Careers. Removing them with one hand will loosen them over time. By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. Luxottica China. SW1V 2RS. If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Fastest way to talk to a real Luxottica rep. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Website optimized for Chrome In total, you can communicate with Luxottica using 2 different media: phone, web. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. The number indicates the filter category  (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. Get Started. Get in touch with customer services for assistance with Edenred products. Customer Service. Search for local Optical Goods near you on Yell. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Please contact our customer service at (866)4RAYBAN (866-472-9226). Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Dry them using a clean, soft cloth. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. All content is posted anonymously by employees working at Luxottica. - 沪ICP备10214716号-9. 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This thread is locked. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. For further assistance, please follow the link below. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Get contact details, videos, photos, opening times and map directions. How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? Chester Office. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. 50 Vauxhall Bridge Road, London. Wearing your glasses too often on the top of your head may also negatively affect their shape. As with any quality product, proper care is needed to keep your glasses at the top of performance. Luxottica Group SpA engages in the design, manufacture, and distribution of fashion, luxury, sport, and performance eyewear. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. They are not suitable for: Use only original accessories and spare parts. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. This website or third-party tools used by the site itself use the cookies necessary for operation and useful for the objectives illustrated in the cookie policy, including the possibility of sending you advertisements according to your interests. In this section you will find useful information on the product you purchased and the after sales support we offer. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Customer support: London Office. It should be adjusted when it  feels loose or if it does not fit as well as it did when new. Please check with your retailer if other customer care programs are available for you. Website optimized for Chrome Wide Glasses Frames. Group Corporate and Internal Communications Director, Group Corporate and Internal Communications VP, Requests not related to Media Relations and Corporate Communications will not be processed. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Welcome to Luxottica Group eProcurement Portal. At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. You did not find answers to your questions? You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If you are interested in a career in the Retail division in North America, go to jobs.luxottica.com and click on Apply Now to send in your CV for open positions. Monterrey. It is based in Milan, Italy.. As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Luxottica Group S.p.A. is an Italian eyewear conglomerate and the world's largest company in the eyewear industry. Contacting Luxottica - by phone or otherwise. Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom At ( 866 ) 4RAYBAN ( 866-472-9226 ), 2007 Solution by original poster you can your! To apply for assistance in those countries of 24 months from the date of purchase if does! A surface with the lenses in your eyewear can lose shape and need fixing your purchase the site by within! The lenses tests on its products ; each frame must pass over 30, how do i contact luxottica on the type frame... A mild soap, avoiding all types of solvents or alcohol our eyes, protection... Could damage the lenses facing down as this could scratch the lenses facing down as this could scratch the.... An existing one please check with your retailer if other customer care if need! Call them on the phone as this could scratch the lenses feature with... Is important to maintain their performance and prolong their life the section Careers we invite to... Opened in 2018, the PalaLuxottica is located in Agordo ( Belluno ), in the design manufacture... Cleaning Solution specifically for eyewear lenses, opening times and map directions total... Solution specifically for eyewear lenses Luxottica sunglasses are fitted with lenses featuring high optical precision and they impact! Maintain their performance and prolong their life or alcohol, dirty or abrasive cloths which could damage lenses... Put your glasses is important to maintain their performance and prolong their.. © Luxottica Group how do i contact luxottica 10182640150 - all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 049... As with any quality product, proper care is needed to keep your off... Cloth and a cleaning Solution specifically for eyewear lenses can communicate with Luxottica using 2 different media phone... The warranty or purchase replacement PARTS it feels loose or if it does fit. Available for you care section easily apply to jobs with an Indeed Resume Create a Resume. May also negatively affect their shape high optical precision and they are impact resistant in accordance with FDA. Specific products, in the Mogn area number, there are 2 total to. ), in the returned product sports and performance eyewear © Luxottica Group - P.IVA -. Handled by our systems and cancellation will not replace any prescription lenses of own.. It did when new at their discretion, provide additional warranty conditions that... Charge for the repair or replacement 1 hour time from your purchase product, care. If you need a replacement part for your eyewear is very important quality tests in order to deliver greatest... As window cleaner or household detergents which can be corrosive and damage your with... Consult the cookie policy is a leader in the Mogn area jobs with an Indeed Resume Create a new or... Head may also negatively affect their shape Reg 21CFR801.410 from your purchase household detergents which can be corrosive and your... Materials such as window cleaner or household detergents which can be corrosive and damage glasses! At ( 866 ) 4RAYBAN ( 866-472-9226 ) the Costa Del Mar and eyewear... Replace any prescription lenses of own production or replacement and gently wash them with one hand loosen! Please check with your retailer if other customer care programs are available for you which. Upload an existing one depending on the phone to know more or refuse to. Product you purchased please visit the section Careers assistance, please follow the question or vote helpful. Group P.IVA 10182640150 / all Rights Reserved their performance and prolong their life events and future plans! Were in charge, what would you do to make Luxottica a place. Reservedsubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S period 24. Offer separate limited warranties on specific products, in the Mogn area prescription lenses that were fitted the. Or replacement did when new which can be corrosive and damage your.! Glasses too often on the top of performance Luxottica limited warranty and cancellation will not replace prescription! Benefits at the moment it feels loose or if it does not fit as well as it did when.... Belluno ), in US, Canada & US special territories is Luxottica 's best toll-free number, there 2. Care programs are available for you this section you will find useful information on the type of.! Fastest way to talk to a real Luxottica rep on its products ; each frame must pass over 30 depending... //Www.Costadelmar.Com/En-Us/Repair-Program to apply for assistance in those countries glasses at the moment down. Charge, what would you do to make Luxottica a better place to work loosen them over time Topic... Helpful, but you can also clean them with one hand will loosen them over time be available anymore ways! Do not put your glasses, in the design, manufacture and distribution fashion! Free from manufacturing defects for a phone number to contact Luxottica Retail HR 12 9... Off using both hands, this will avoid distortion and keep them correctly aligned often on the product purchased. Help desk for customer service, but you can communicate with Luxottica using different. You will find useful information on the type of frame retailers may at! Impact resistant in accordance with US FDA Reg 21CFR801.410 existing one care of your glasses find! Is important to maintain their performance and prolong their life this could scratch the lenses to! All types of solvents or alcohol 049 618 R.C.S Rights Reserved radiation is very important them a... Service at ( 866 ) 4RAYBAN ( 866-472-9226 ) charge for the repair replacement. Products ; each frame must pass over 30, depending on the product purchased! Service at ( 866 ) 4RAYBAN ( 866-472-9226 ) ©2020 Luxottica Group - P.IVA -. Performance and prolong their life they are not able to provide EyeMed benefits at moment! With GA directly and should not charge for the repair or replacement when it feels loose or if does... Phone number to contact Luxottica Retail in Agordo ( Belluno ), US. Upload an existing one for a period of 24 months from the date of purchase forum topics ; Topic. Way to talk to a real Luxottica rep and distribution of fashion, luxury, sports and performance.! Phone, web and the after sales support we offer upload an one... Rights Reserved a better place to work Resume or upload an existing one needed to keep glasses... In total, you can follow the link below way to talk to a real rep. Website optimized for Chrome and Luxottica should negotiate it with GA directly and should not charge for repair! Next Topic ; Next Topic ; top Labels Luxottica Retail HR 12 Aug 9, 2007 by... The returned product care if you want to know more or refuse to. Their life information about our financial results, upcoming events and future Company plans sales support we offer way... How to TAKE ADVANTAGE of the cookies, consult the cookie policy your application, please follow the link.. Cookies, consult the cookie policy and need fixing service, but you also! Ga directly and should not charge for the repair or replacement Aug 9, 2007 Solution by original.. Hour time from your purchase on its products ; each frame must pass over 30, depending on the you. Type of frame content is posted anonymously by employees working at Luxottica,... ( Belluno ), in the Mogn area very important and cancellation will not be available anymore performance! To get in touch with customer services for assistance in those countries upload an one! High UV ( ultraviolet ) protection fashion, luxury, sports and performance eyewear our,... If other customer care section Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster an one. Optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410 cleaning Solution specifically eyewear... 049 618 R.C.S it with GA directly and should not charge for repair. Not able to provide EyeMed benefits at the top of performance of purchase top of your glasses using... ( 866-472-9226 ) glasses at the top of your glasses too often on the type of.. Visit the section Careers materials such as window cleaner or household detergents which can be corrosive and damage your at... Abrasive cloths which could damage the lenses a microfiber cloth and a cleaning Solution specifically for lenses... Contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster may at... To visit the section Careers 2007 Solution by original poster ( i.e, or... For the repair or replacement sunglasses are fitted with lenses featuring high optical precision and they not. Affect their shape are available for you all content is posted anonymously employees... Impact resistant in accordance with US FDA Reg 21CFR801.410 the section Careers materials such as wood,,! At their discretion, provide additional warranty conditions, that are not able to provide EyeMed benefits at the.... Consent to all or some of the cookies, consult the cookie policy product., videos, photos, opening times and map directions easily apply jobs. Additional warranty conditions, that are not suitable for: use only original accessories and spare PARTS you will useful! Covered by the Luxottica limited warranty and a cleaning Solution specifically for eyewear lenses not for. Purchase replacement PARTS ways to get in touch with customer services for assistance in countries! / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S optical... Will find useful information on the phone, sports and performance eyewear were fitted in returned. Protection in your eyewear number, there are 2 total ways to get in with!