All rights, title and interest in and to Restaurant Hub, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain Deliveroo’s intellectual property (Deliveroo IP). We may change these terms from time to time, so we recommend that you check back regularly. You will receive payments from us in accordance with our payment terms applicable in the country you operate in from time to time. We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. This is to ensure that Items reach your door at their best. We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Deliveroo IP in the country you operate in during the Term for the sole purpose of using Delivery Service. Table Service is provided by Deliveroo or us (Roofoods Ltd company number 08167130, if you are in the UK, or Deliveroo Ireland Limited company number 556923, if you are in Ireland). Deliveroo retains ownership of and all rights in and to Deliveroo branding; and. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO TABLE SERVICE INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON INFRINGEMENT OF THIRD-PARTY RIGHTS. We may collect data about your use of Pickup. You must not access or use any Order Info for any purpose other than the fulfilment of the Table Service order to which it relates in accordance with these terms.We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. If your area is included you’ll get an extra boost added to every completed order you accept on these days between 7pm and 9pm, up to a maximum for the weekend. If you have questions about these terms or Pickup contact email@example.com. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. We can deactivate your account at any time. You will need a tablet and a printer to start accepting Pickup orders. For further information about how this change will operate, please see the Help Centre article here. Our Partner Restaurants may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable. The risk in the device passes from us to you upon installation. The courts of England and Wales have exclusive jurisdiction in respect out of or in connection with these terms. TERMS. You must ensure that the information you provide to Deliveroo and customers in or in respect of your use of Delivery Service is complete and accurate in all material respects. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. If you choose to pause your Plus subscription: If you choose to pause your Deliveroo Plus subscription and it remains paused for three months or more, Deliveroo may email to notify you that your Plus subscription will be automatically cancelled unless you unpause within the time period specified in the email. Specific terms and conditions will apply to the relevant offer or promotion that offers/provides the Plus Vouchers. Payment for your Order must be made via credit card, charge card or debit card or, if available, via bank transfer at the time that the Order is placed. You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. Our registered address is The River Building, Level 1 Cannon Bridge House, London EC4R 3TE. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. If Deliveroo decides to terminate the Plus Subscription entirely or in an area affecting you while your Deliveroo Plus Subscription is paused, your Deliveroo Plus Subscription will also be cancelled along with the subscription program. 7. You will not be charged for any Table Service Orders cancelled by us or the Partner, and you will be reimbursed for by whichever of us cancelled your order. We’ll share your first name with your rider when we notify them of the tip. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. You retain ownership of and all rights in and to your branding. See deliveroo.hk/legal for full terms. We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. Where Deliveroo or any Partner makes a delivery, we or the Partner may also charge you a delivery fee. If you cancel any Table Service Order after it has been accepted you will be charged the full price for the Items. On refund, Gift Cards will be cancelled and the Gift Card will become void. Your first Deliveroo Plus Subscription Period will start on the day you sign up, or, if you are offered and eligible for a Free Trial Period, the day immediately following the date on which your Free Trial Period expires (“Start Date”). If there is no expiry date specified Gift Cards will expire 12 months after the date the Gift Card was purchased. You should save a copy of these terms for your records. Prices include VAT. A Deliveroo rider in Dublin has expressed his growing dissatisfaction with the working terms and conditions of the food delivery company. You can use them after you unpause your Deliveroo Plus Subscription. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. Subscribers to Deliveroo Plus will receive free delivery on all Eligible Orders from Participating Restaurants (as further described in section 2) placed through our Service in Participating Cities (as further described in section 2). Visa Terms & Conditions. We may make changes to these terms, so check back here from time to time. Once you have placed a Table Service Order, the Partner will deliver these to the table using the information you specified when ordering (the “Table Service Location”). Our VAT number is 286 7364 55. In the event that, in respect of business purchasers: Deliveroo may cancel its contracts with you, suspend any further Orders from being placed or fulfilled and deactivate any Gift Cards which have not been paid for, without liability to you. Refunds for which you are responsible under our Complaints Matrix will be deducted from our payment to you. Purchases of Gift Cards by consumers (but not businesses) have a 14 day refund period from date of receipt as long as you have not started using your Gift Card, after which they are non-refundable. This delivery area may change at any time due to factors such as weather, or demand on our service. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner. Use of these is subject to Deliveroo's Voucher and Account Credit Terms. Promotion: Deliveroo AU 5th Birthday Promoter: Deliveroo Australia Pty Ltd ABN 73 607 915 640, Level 2, 161 Collins St, Melbourne, VIC 3000, Australia. The total price of your Table Service Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes. If we make any changes which affect your rights in relation to our Service, we will notify you. You should save a copy of these terms for your records. In the event of disputes, the decision of deliveroo shall be final and binding. Terms and conditions for Competition. Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Deliveroo Plus membership (“Free Trial Period”) to some Eligible Users. Our registered address is The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London EC4R 3TE. Customer payments made in respect of orders placed with you through Table Service will be held by Deliveroo on your behalf; payment to Deliveroo settles the customer’s payment obligation to you for these orders. Where cash payment is possible, this will be made clear on our Application before you place your order. We will give advance notice of discontinuance on our Site. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner Restaurant may dispose of your Items. You will still be charged for the Item in the event you fail to pick-up your Item from the Partner Restaurant. Any cost associated with placing an order is your responsibility and is dependent on the internet service provider used. either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see a prompt with messaging related to Plus next to the delivery fee; tapping the promotion prompt to receive details (including pricing details) about Deliveroo Plus; and. These terms and conditions may not be modified or varied by the Buyer unless the Company agrees in writing. You agree that: Display any Pickup signage provided by Deliveroo in accordance with our instructions. Contribution was created unless caused directly by Deliveroo's negligence or wilful. Terms capitalised but not defined in these terms have the meaning given in the Agreement between us. All rights, title and interest in and to Restaurant Hub, any software we provide for your use and any other materials we provide to you under or in connection with these terms are and shall at all times remain Deliveroo’s intellectual property (Deliveroo IP). We will maintain the suspension until you have remedied the breach to our reasonable satisfaction or we no longer consider the suspension necessary in the circumstances. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner). We’ll notify you of material changes before they happen. If you don't comply with these terms, or any additional terms entered into by you and Deliveroo in relation to your access or use of Menu Manager, we may suspend your access to Menu Manager without notice. We will send you a notification if your Table Service Order has been accepted (the "Confirmation Notice"). Disputes: Subject to these Terms and Conditions, if there is a dispute about the Promotion or these Rules, Deliveroo's decisions are final. Our team reviews the menus edited or created on Menu Manager. Eligible Users will receive free delivery on all Eligible Orders. This amendment sets out the basis on which the Core Services Fees, Marketplace+ Services Fees, Pick-up Services Fees, and/or Editions Services Fees (for the purposes of this amendment only, the “Fees”) and the Menu Items Amount and Restaurant Payments are calculated. By redeeming the Restaurant Offer, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by Deliveroo’s negligence, for fraud, or otherwise as prohibited by law). What a year! In the event … You must let us know of any faults with, or damage to, the device and give us access to your site during normal business hours to inspect, clean, repair, replace or remove the device. By signing up to Pickup, you authorise Deliveroo to act as your agent to solicit, promote and conclude contracts for Pickup Orders in your name and on your behalf and to collect customer payments owed to you in respect of those orders. Ph: 1300 335 485 Promotional Period: Start… Terms & Conditions We may make changes to these terms, so check back here from time to time. If we cannot charge you, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it. By placing a Table Service Order for an age restricted product, you confirm that you are at least 18 years old. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. Deliveroo is not responsible for Gift Cards sold or distributed by an unauthorised third party. Deliveroo makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner Restaurants on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Deliveroo’s discretion). In some cases, the Partner Restaurant may be owned by or affiliated with us. Vouchers and Account Credits both operate as credits applying to a customer’s Deliveroo account, redeemable (subject to conditions, as set out below) against the cost of Items. We may suspend your use of the Platform on giving you notice if we know or suspect you have breached these terms, or if we otherwise consider suspension reasonably necessary taking account of all relevant circumstances. (a) correspond with the descriptions on the Platform (including indications that particular menu items are gluten free, nut free, or are suitable for vegetarians and/or vegans); (b) are not harmful to health or the environment; (c) have been properly cooked or prepared and are otherwise safe, fit for transportation and consumption and palatable; (d) are safely, securely and appropriately packaged at all times (including as reasonably required to withstand delivery); and. By accessing this website we assume you accept these terms and conditions. In particular, you need to notify your account manager of any of the below changes, and wait for their authorisation before updating in Menu Manager: If you don’t follow this process and fail to get authorisation for relevant Menu Manager updates, we may amend or remove the relevant Menu Items, and suspend you from the Deliveroo Platform. Delivery or Pickup) from Deliveroo by agreeing and entering into a separate contract with us. Cooling Off Period: You have a right to cancel a Deliveroo Plus membership during the Cooling-Off Period. We’re offering cyclists in some areas an extra boost. Any credit remaining on the affected customer account will be cancelled and is non-refundable; Deliveroo Plus, is a customer programme (“Deliveroo Plus”) offered to some Eligible Users . These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. Payment options: Any payment options we have available will be communicated to you at the time of subscription. However, if Deliveroo considers it appropriate, or if it becomes necessary for reasons beyond Deliveroo's control, a Prize may be varied or swapped for a suitable alternative in Deliveroo's discretion. Where that information is not available or if you have further questions, please contact the restaurant prior to ordering if you have an allergy. If you have any questions relating to these Terms please contact firstname.lastname@example.org before you place a Pick-up Order. You may cancel a Table Service Order without charge at any time before the Partner has accepted your Table Service Order. Ensure that the order number on the Delivery Order packaging corresponds with the order number provided by Deliveroo before the Delivery Order is handed over to the relevant Rider. By using Menu Manager you give us permission to use and publish the information and content you submit, including any intellectual property, on the Deliveroo Platform and as necessary for us to provide the Services under the Agreement between us. Complaint a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data. We may agree to amend the Sites from time to time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. DEFINED TERMS“Controller”, “Data Subject”, “Personal Data” and “processing” all have the meanings given to them in DP Laws (and related terms like “process” have corresponding meanings).“Complaint” a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.“Data Subject Request” a Data Subject’s request to exercise their rights under DP Laws.“DP Laws” any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Partner, Deliveroo and/or Table Service, including (a) any laws or regulations implementing EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.“Protected Data” Personal Data received from or on behalf of the Customer for the purposes of placing a Table Service order.“Supervisory Authority” any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”). In particular, you must ensure that menu items: Take account of any information relating to customer allergies provided with the Pickup order. Deliveroo grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Deliveroo branding, which includes the “Deliveroo” logo, name and/or website address for the Term in the country you operate in to allow you to advertise Table Service at your sites. Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint. This software constitutes Deliveroo IP (see below) and it remains our property at all times. To claim the promotion, order on deliveroo.be or the Deliveroo app the limited edition 'out-of-this-space' spaghetti at a Bavet restaurant located in Brussels (2), Antwerp (1), Ghent (1), Bruges, and answer two multiple-choice questions related to the Men In Black™ movies. Prices include VAT. Each option is subject to a one-off joining fee. Each Delivery Order must meet the applicable minimum Delivery Order value from time to time - if it doesn’t, Deliveroo may charge customers an additional fee. Welcome to deliveroo france! These vouchers may allow you access to Deliveroo Plus for free, for a ‘free period’ which is the duration of the subscription as communicated with the voucher (e.g. We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Deliveroo IP in the country you operate in during the term of our agreement for the sole purpose of using Table Service. The best local restaurants and takeaways are here to deliver. Budgy Smuggler Terms and Conditions Oct 28 Share your views in the Restaurant & Catering Benchmarking Survey Oct 22 $1m+ worth of prizes to celebrate our 5th birthday Oct 22 Deliveroo Australia’s 5th Birthday FAQs Tags Unfortunately despite our Partners’ best efforts things do not always go to plan and there may be times when your Table Service Order is not ready at the Target Table Service Time. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. You may cancel a Pick-up Order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). We will make software available to you to use on the equipment so that you can use Table Service. Partners may use nuts or other allergens in the preparation of certain Items. Where you order from a Partner Restaurant, Deliveroo acts as an agent on behalf of that Partner Restaurant to conclude your Pick-up Order from our Application and to manage your experience throughout the order process. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you. Each Voucher can only be used once per customer. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. Purchases of Gift Cards by businesses are non-refundable. To qualify as an Eligible User, you must meet the following criteria when you sign up for a Deliveroo Plus account and at all times during your Deliveroo Plus subscription: If it has been determined by Deliveroo that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing email@example.com. If these Terms are updated while you have paused your Deliveroo Plus Subscription, the updated Terms will apply as soon as you have unpaused, or the date of commencement of the updated Terms, whichever occurs later. A Started order, this will be authorised and the been cancelled any... Any patches, updates, upgrades and/or new versions of such software that we release time... Your payment Method minimises spillages, and congratulations to this year 's winners any applicable Fee! Sites from time to time of their own mail Delivery box launch Pickup for you for minutes... 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