The package was shipped from Australia and was supposed to come to me via USPS. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. Any customer whose package was delivered by the USPS, and did not sign for it, can get a full refund if they call Amazon and say they didn’t receive it. Hello, I sent a package via FedEx to an eBay buyer. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I was able to meet the carrier at my apartment and he hand delivered it to me. If you had, you may never have heard from her again. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Don't listen to anybody who tells you that you have no recourse. 12. Please fix this . I sold an item Nov. 18. USPS has advised that it helps them pinpoint delivery. Meet other eBay community members who share your passions. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. It seems the hardest thing for sellers to do is to sit on their hands. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. What should I do? I still don't know where you are marking things as delivered. USPS claims that the package was delivered. Try to know if someone attempted to deliver your product. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Your request will then close automatically within 24 hours. Before contacting them, items GetHuman4616618 may need: Order number, … I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. But there is no need to panic if you do encounter such a situation. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I know it is only $9.00 but it's the principle!! But it will sit on your profile until it ages off. HELP Please!! Package tracking shows delivered, buyer did not receive. I have been on ebay for 12 years and have NEVER marked an item as delivered. Amazon Order Delivered But Not Received. As of yesterday, I've run into a weird problem. Aron Hsiao wrote about eBay for The Balance Small Business. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? Hello, I sent a package via FedEx to an eBay buyer. The necklace was sold and delivered over A MONTH ago. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Good luck. Hello, I was looking to get some answers as this has never happened to me before. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. One of the topics discussed at eBay Connect last week, was what to do when a … If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. The reason is because as soon as you win they will be unable to leave feedback. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. Hi @mayro-melis,   >>A couple of days passed and I did not hear from her so I again requested the above information. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. If this is the case, there may be a note about the package's location posted in the system. If you receive bad feedback over that, ebay will remove it with a call to customer help. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. I'd made sure a family member was home to pick up the mail promptly, and … They say it is not sufficient. Give support, share information, and connect with fellow members. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. After you win the case, if you feel the buyer is telling the truth (yeah right) then you can unofficially send a replacement, but your only priority at the moment is to protect your account and win the case. eBay will then review the case and respond within 48 hours. I received a notice that a buyer had not received her purchace. Small P.O. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. I received a notice that a buyer had not received her purchace. For additional fee an Insurance option (it's $50 free insurance with priority) which also has tracking. I usually suggest to the buyer that they open a case if they havent already. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Close. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. ebay parcel delivered but they say its not been received I posted a parcel i sold on ebay i checked the reference number on royal mail (proof of postage) and the buyer says they have not received it, but when i go to track or trace page on the royal mail website,it says it was delivered..what can i do with paypal about this problem? To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Whether you are sending it or receiving it, your mail is important to you and the U.S. Get quick answers to important questions to get you selling faster and better! Tracking shown delivered over a month ago. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Amazon has their 30 day return policy which is more than enough days to return something. No support available? Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. For example, a wedding cake that was ordered for the day of a wedding. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. If not, you will refund him. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. Package signed for, but not received? She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Community Member 11-09-2017. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Options. Click on Contact seller. I got a case right now opened by the buyer claiming she didn't received the item. Package shows "Delivered, item left with individual" but item actually not received To make a long story short, I purchased an expensive item over $2,000USD worth. If you are still unable to locate it, there is an investigation process that you need to follow. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites. It is used to DPS letters and flats. When mail is lost or delayed, we want to find it. Once that package is marked as delivered, it's out of the seller's hands. 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