After running through all the reset options for the TV and its various display settings, I read Ray Negron's post. First of all, to check whether the issue is with your sources, use your remote to press the Menu button. My TV has that black gradient even when it is not connected to any source. I dont know but beats buying a TV !! 2020. share. Bro â¦ read more Also, you can try to fix it by professional/technical help where the trained technician can diagnose and repair your TV. William Gray, Thank u so much, this worked for my directv setup!! Otherwise, the, Your TV will now undergo a reset process and once it is complete, the TV will. Here is the guide for that Adding images to an existing question It will let us see what you see. Netflix; Amazon, etc.) Refer to the manual provided with the TV if additional model-specific instructions are needed to perform any of the steps listed. ... My Samsung UE39F5500 was connected directly to the Internet, no cables apart from the power. If you do still have this issue after this, please let us know. Otherwise, your TV may require service. Note: This help content is only applicable to the product purchased from ... You need to check the connected device and connected cable and replace if the problem is caused due to cable. That faint line was driving me crazy! Thank you very much! This will allow you to double-check the sources and find a probable solution to the problem. The dark spots appear in vertical bands. I find it interesting that in almost every single case I read over the last 24 hours... no one... absolutely no one recommended a simple Problem Determination (PD) procedure to quickly determine if the issue was in the TV or outside the TV. Verify, if Black spots appear on Menu screen. For that you will have to disassemble your TV and the LCD panel. At dist I thought I had to do some black Friday shopping nope not this year, 11/30/2019 by It was cable signal. Do not perform the diagnosis and repair on your own unless you are sure of what you are doing. Grey strip across top of TV gone!!! If your Samsung TV dims automatically then it can be quite alarming. Attaching the image. So what do you think is it hardware/screen or ? thank you! Unplugged box waited about 8 minutes plugged it back in, took about 3 to 5 minutes to come back up! Before service, determine the issue whether it is caused by the TV or by connected external devices and cables. If the TV has programming issues, it turns off for no reason. 07/20/2017 by I love you!!!! Try changing the HDMI and coax cables first. Tried everything including swapping out the cable box, chasing my modem, changing all of the cable connections and it was still there. Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. I have uploaded/updated software and did a complete reset... but still the upper half of the screen has this darkened area completely across the top and approximately 1/3 to 1/2 of the screen... serial number is Z7MS3CADA01667D. I have 5 Samsung flat screen tv's two are brand new, no issues yet, two have problems. The shadow most likely is related with a problem with the backlight LED system. However, some cases might indicate that the screen is dead, therefore, you will need to seek professional service. OR a DVD from the Blu-ray. There is a black bar that I can see through but causing the top half of the screen to be darker than the bottom half.. Called Samsung and they ran diagnostics remotely and said it was not software issues, but hardware... talked with the electronic service rep and he believes it's the screen and it would be close to $2000 to have it fixed.. SAME thing just happened with our 4 yr old Panasonic TV-rebooted the Xfinity box and the dark area is gone! Unplug the Comcast DVR/Box and plug in after 10 seconds or so, and the dark band on the top went away. When I turn the TV on I see mainly gray shaded vertical lines on the right side of the display for about 1 â 2 seconds then it goes dark. I had a 2 year old smart TV with the faster chip by Samsung. I unplugged everything.... cable box, HDMI cable, TV & even my modem/router.... waited 10 minutes then powered back on & haven't had the trouble since. , and the picture was fine. LG Announces The 2021 Gram: Three Sizes, Intel 11th Gen Chipsets & 12 Hour Battery Backup, Twitch Bans PogChamp Emote as Member Posts Controversial Tweet About US Capitol Unrest, Co-op RPG Outriders Launch Delayed to April 1st, Free Demo Arriving Next Month, Samsung To Be Making Next Generation iPhone 13 Pro Lineup LTPO OLED Displays: LG To Follow in the Coming Year, Xbox to Add Seven More Games to the Growing Library of Game Pass, After selecting the Reset option, you will be prompted to enter your PIN. I can see the LED backlighting come on and after about 10 seconds the LED backlighting gets brighter but still no picture. SOLVED Aristotle. If these changes do not solve the problem, reset the Picture mode. You are the bomb! Also, we looked into the reasons due to which the Black Screen issue appears on Samsung Smart TV and listed them below. This was so helpful! When this happens the top edge of the screen darkens into a blueish gradient. lines down the left side on my older Samsung. He suggested requesting a new box. Perform picture test on the TV through TV Menu > Support > Self Diagnosis > Picture test and see if Black spots appears on picture test. Try to turn the sources you are using off and then back on. Not a TV issue. Post some images of your boards and the data label on your LCD panel. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. What a relief!!!!! While this is not the black screen of death, you can easily troubleshoot and fix the problem on your own at home. What do I do now? It removed the line I was seeing. The coax cable and HDMI cable should be in good shape. Why does Samsung TV screen turn dark while watching? 11/12/2018 by 02/28/2018 by However, quite surprisingly, this isnât a problem with your TV itâs a feature that Samsung has added intentionally. Of curse you do want to check all the wiring specifically the wiring on the power board. The Energy Star logo indicates that the âEnergy Savingâ function was set to âAutoâ by default. I had a problem with a single, slim, and kind of blurred looking darker line 1/4 to 1/3 of the way down my screen. There is a probable failure in one or more components(maybe capacitors, transistors or ic maybe) in the vertical section of the board. For my TV it turned out to be the cablebox . It is most likely the cable feed into the TV or some kind of radio interference. God bless you!! He connected it to his cable box and guess what....no grey line! Highlighted. If the solutions above were not fruitful, you will now have to take on this last solution. If I unplug TV and plug back in it is gone. Some shows, and scenes, are worse than others, but generally speaking, the âdark effectâ is a problem on every Amazon original show in 4K. We first thought that the Samsung TV in the back room was just "old", but realized even our BRAND NEW LG TV was doing the same thing (dark at the top.). I turned off my Xfinity router, and when unplugging it, noticed it was very hot. Make sure to implement these in the specific order in which they are listed to prevent any conflicts. It was almost as if it was applying a darkening gradient over the entire picture to cause it to emit less light. I rebooted the cable box and it went away! Samsung tv dark screen problem | Samsung tv dark screen problem We review an awful lot of TVs, more than any other TV reviewers (tied with CNET). Dark band is gone. Sort by. DONE, FIXED (at least in my case). Supposedly people spoke to techs on the phone, which in most cases are reading from a tech manual... or try to dial in and update TV firmware remotely... what I didn't see or read is where someone actually had a repairman look at it.. or did actual PD to eliminate issues with cables or devices connected to the TV. When I switch on my samsung flat screen tv, the picture flashes up for a second then the screen goes black. I can’t understand why that was the cause. We have a problem that started a few months ago. When the TV powers back on, follow the on-screen instructions to complete the initial setup. Are you experiencing a black screen on your Samsung Smart TV? Upon reading this thread I restarted my Xfinity box and sure enough, problem solved. Yay. You have saved me so much money , time and aggravation. I called my home phone from my cell phone, and IT IMMEDIATELY CLEARED!!! Archived. Teresa Hachey. Regarding the shadow on the top 1/4 of the screen, he agreed with the source of the problem being the Xfinity HD box. by Phil Conner. I then knew it was a Comcast Issue and NOT the TV. Be sure to scroll down this string. thank you. If the menu appears on the screen, then the TV is in good condition and the issue has to be something to do with the sources. So, I bought a new 75" for one room, moved the other large screen to our family room and gave the faulty TV to my son who lives in his own apartment. I then toggled and went to my HDMI 2 input (for my Apple TV). The tv cost $1600 not a cheap tv. Select the Update Now option. If the screen is still dark and blurry, try closing all blinds to eliminate excess light. B. Had a darker band on top of our LED HDTV Vizio 60”. This will let you know whether the issue is due to the connection or any other problem. Your TV might be working well then all of a sudden, the screen goes completely black.